Infrastructure and Service Management

This is the strategic engine for businesses looking to thrive in the application economy. We offer through our vendors like CA a great portfolio that has the software you need to make the right portfolio decisions and gain a holistic view of IT services and assets—enabling your business to manage the business of IT. Service Assurance solutions from CA Technologies start with unified monitoring and a common, consistent set of data shared across systems, networks, databases and applications. Analytics then transform the data into operational intelligence for insight into service behavior and business impact. With an end-to-end view of exactly how the infrastructure is supporting critical services, IT can quickly pinpoint problems and know what action to take and when. Our approach helps IT focus on making sure every user interaction is successful to deliver exceptional customer experience that drives competitive business advantage.

Our IT service management software can help you implement processes for defining, transitioning, delivering and supporting your services and assets throughout their lifecycles. These service management solutions can integrate and automate your Information Technology Infrastructure Library (ITIL) processes so you can utilize resources and control changes more efficiently and streamline the workload for your IT staff. The business service management our solutions offer can also help improve visibility and control with top-down views of service level agreements (SLAs) across the enterprise.

What we can offer you?

 

01

Infrastructure Management: Datacenter Network and Systems fault and performance Management.

02

Service Management: ITSM Management and Client/desktop Asset management and Software delivery and much more.

03 Application Performance Management: also Application Delivery Analysis
04 Portfolio and Project Management: to keep track of all your portfolio of projects, resources, risk and all related details.